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User Agreement

www.tera.co.in (“Website” in short) is an online web services portal owned and operated by M/s Tera Corp aswell known as (Tera Group) having its registered office at 211 A1 Bahu Plaza, N.Block, Rail Head Complex, Jammu, J&K, India 180012

Dear Customer
Before using our services you are required to read the user agreement and accept all the terms and conditions. The same are listed below for your reference:

This page sets forth the terms and conditions under which Tera.co.in provides the information on this Website, as well as the terms and conditions governing your use of this site. By making use of this site, you shall be presumed to have agreed to the terms and conditions we have outlined below, which are subject to amendment without any notice. If you purchase any product on this website for which separate Terms and Conditions are applicable, these Terms and Conditions would also be applicable in addition to the Terms and Conditions of the product. If you do not accept these terms and conditions, do not continue to use or access this site.

Tera.co.in grants you a limited, non-transferable license to use this site in accordance with the terms and conditions of this User Agreement. You may only use this site to make legitimate reservations or purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. You shall not make reservation in the name of a fictitious person. You agree that you will not use any device, software or routine that would interfere or be reasonably expected to interfere with the normal working of this site. You agree that you shall not take any action that imposes a burden or load on our infrastructure that Tera.co.in deems in its sole discretion to be unreasonable or disproportionate to the benefits Tera.co.in obtains from your use of the site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage acts or omissions that would amount to a criminal offence or attempt to commit a criminal offence, or give rise to civil liability, or otherwise violate any law. You warrant to Tera.co.in  that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. In addition, you are prohibited from posting or transmitting any information which (a) infringes the rights of others or violates their privacy or publicity rights, (b) is protected by patent, copyright, trademark or other proprietary right, unless with the express written permission of the owner of such right, (c) contains a virus, bug, worm or other harmful item or programme, or (d) is used to unlawfully collude against another person in restraint of trade or competition. You will not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Web site. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other harm resulting from your use of this site.

Tera.co.in reserves the right to deny in its sole discretion any user access to this Website or any portion thereof without notice.

Tera.co.in may in its sole discretion refuse to accept any booking or registration made through this website without assigning any reason whatsoever. There would be no contract between the user and M/s Tera Corp  till the payment for the services booked is received M/S Tera Corp.

If you use this site, you alone are responsible for maintaining the confidentiality of your account information and your password/s. In case of any misuse of the password coming to your knowledge, you shall immediately inform Tera.co.in  of the same. It would be your responsibility to ensure that you signs out of your account at the end of every session .You agree to accept responsibility for all activities that occur under your account or password. You represent that you are of age prescribed by law to be eligible to enter into contract, and use this to create binding reciprocal legal obligations, and are capable, ready and willing to discharge any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site by you and those using your login information. You represent that you are not barred from using the website and / or receiving the services mentioned on the website whether under the laws of Republic of India or of any other country.

Tera.co.in does not warrant or guarantee the accuracy or completeness of the information provided on this Website. Under no circumstances will Tera.co.in be liable for any loss or direct, indirect, incidental, special or consequential damages caused by reliance on this information. The information on this Website may be changed or updated without notice. Tera.co.in may also make improvements and/or changes in the products, services and/or programs described on this site at any time without notice.

Please read the Disclaimer section of the website for further details.


Information concerning M/s Tera Corp, or any of its subsidiaries, their employees, customers, agents, suppliers, franchisees, affiliates or others on whom data is collected, stored, or processed is the property of M/S Tera Corp. (Tera Group)  and is confidential except for the necessary disclosures required by law.

Tera.co.in holds the copyright in respect of this site, and the content provided in this site, including the text, graphics, button icons, audio and video clips, digital downloads, data compilations and software, may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Tera, and/or its third party providers and distributors, except that you may download, display and print the materials presented on this site for your personal, non-commercial use only. You may not use any "robot," "spider" or other automatic device, or a program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the Web pages, data or content found on this site, in any case without the prior written permission of Tera.co.in. You agree that you will not transmit or otherwise transfer any Web pages, data or content found on this site to any other computer, server, Web site, or other medium for mass distribution or for use in any commercial enterprise. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials, and you must not alter, obscure or obliterate any of such notices. The use of such materials on any other Web site or in any environment of networked computers is prohibited.

Should any of these terms and conditions be held invalid, that invalid provision shall be construed to be consistent with the applicable law, and in manner so as to remain consistent with the original intent of Tera.co.in. Provisions not otherwise held invalid shall remain in force.

It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses, malicious codes and other items of a destructive nature. IN NO EVENT WILL Tera.co.in BE LIABLE TO ANY PARTY FOR ANY LOSS OR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES CAUSED BY USE OF THIS WEBSITE, OR ANY OTHER HYPERLINKED OR INTERFACED WEBSITE OR DUE TO ACCESSING DATA RESIDING ON THIRD PARTY SERVERS NOT BELONGING TO Tera.co.in.

Please Note that none of the information contained in this Website should be viewed as an offer to sell or as a solicitation to purchase any of our products or services. Rather, the information on our products and services is provided to you so that you can learn what products Tera.co.in generally offers. The products and service statements on this Website are for general description purposes only. Furthermore, not all the products or services are available in every state or country. Send us a message via our Contact us, we will supply you with details regarding terms and conditions, exclusions, products, and services applicable to you.

a.        Hotels: While booking a hotel on our site please carefully go through the fact sheet in details to ensure that the amenities present are as per your requirement. Tera.co.in generally updates all these fact sheets however it is dependent on the hotel to provide updated information. Renovation at hotels is normally undertaken at sole discretion of hotels and not necessarily is informed to us. Incase of any dispute Tera.co.in shall not be liable for a disruption in information.

b.        Airlines: You have a choice of full service and low cost airline options. Low cost airlines do not have all services available on board hence please choose the airlines carefully before booking. Kindly go through the fare rules and also select your class of travel. There are paper tickets and/or e-tickets that will be provided to you. Both are valid to travel by the airlines. However certain airlines do not entertain e-tickets. In such cases you will be issued paper tickets. We are only an intermediary party hence cannot be held responsible for any delay or cancellation of flight or change of route – a decision taken by the airline. You will be subject to all terms and conditions as per the airlines.

c.        Holidays: Please refer to inclusions and exclusions carefully before booking. You can customize your holiday completely on our site if our packages do not meet your requirements.

d.        Rail and Cruises: Please refer to individual rules applicable against both rail and cruise providers. These rules will be applicable for each transaction made through us.

e.        Private Air: Please be careful before booking private jet and helicopter services. You need to have a prior booking in advance in order to make sure your booking is confirmed and all the valid permissions have been sanctioned by the respective authorities to fly at your required destinations. Tera does not guarantee the availability of services or the timeliness of the service due to various reasons that may be : any reason beyond human control, technical snag, permission delays, lack of communication or any other reason that may be. Private Air is solely third party services and Tera does not have any control on it’s performance.

f.         iOffice: Tera does not claim responsibility what so ever in case of Hacker attacks, Natural calamity, power cuts beyond limits & maximum backup resources. Though Tera & partners make sure such things are avoided to the maximum level. WE stick to our 99.99% uptime guarantee and 30 days money back. We do not guarantee safety of your information beyond the norms laid by the security services and software companies that claim to industry standards levels. We have one of the world’s best Security standard softwares installed through our partners to ensure maximum safety of the information.

g.        Shopping: Customer is liable to pay through payment options offered through Tera.co.in. Tera is not responsible for not being able to offer other payment options that the customer may wish to. Customer should contact the customer service at contact@tera.co.in to make a wish list of products & services they expect. Tera does not guarantee safety of credit card information beyond the guarantee’s offered by it’s payment gateway partners. Any loss of information or misuse is not the fault of Tera.co.in. Tera.co.in may help the customer in finding out the cause of misuse, if the misuse has been taken place while transacting through Tera.co.in site.

h.        Real Estate: Tera receives payment for booking real estate or ordering project plans. Tera does not guarantee relevance of information provided through the website about the properties mentioned. Since the properties are owned by the respective owners, Tera accepts information about the properties from their owners as it has been provided and does not show properties unless offered by Tera itself. Tera charges % as broker fee for the properties delivered to the buyer both from the buyer or seller aswell 2 months rent from both parties in case of rental / lease contracts. Tera will not be responsible in any way if the properties do not fall upto the customer’s expectation. Tera recommends customers first verify the properties before buying / renting. Aswell Tera recommends verifying the clients through their own sources before making a deal. Tera will not be responsible for any bad communication or mistrust between the two parties on a particular deal. Tera reserves the right to turn off the deal if found unsuitable.

i.         Ads (Yellow Pages): Tera is not responsible for any wrong information on the Yellow Pages. Tera will not be responsible for any loss that may occur due to information provide on Yellow Pages. Yellow Pages is an open service on payment. Any customer can list their products / company on their own. Tera limits the rights to it’s customer to be on ethical ground and does not allow any illegal unlawful ads as per society norms. Eg: Pornography website links, sex centers, drugs point, illegal professionals, Centers- unless certified branded company, personal comment blogs, hatred messages, links to bad sites, or links to hatred sites etc.  Tera will not refund once paid unless a genuine error by the customer. Tera reserves the right to terminate any account on any given time without notice if found the account being misused, illegal, or not updated with proper information.
Proper address and details need to be furnished while registering the account. Blank or semi blank forms will not be accepted and will be terminated after a notice provided to correct the same.

j.         Customized services: Tera offers customized services on various levels and platforms. Tera reserves the right to change the level of services offered or deny services at any given time.

k.         Resellers & Partners:  All Reseller & partners are subject to Tera’s reseller/partner terms & conditions and therefore will not be beyond the T&C accept for any special case on a duly signed paper agreed upon between both parties. Tera has the right to disassociate any reseller / partner at any given time/notice on any grounds. The reseller/partner will be given a notice through a registered mail or email about the termination of contract. Even if the notice has not been provided or delayed or not reached due to unavoidable reasons, the termination is still binding once terminated by Tera. Re-approvals my take place upon re request. But it is solely on Tera’s discretion to re approve the reseller / partner. Reseller / partner does not have any rights to bind Tera on any sort of engagement that Tera does not want with the Reseller / partner or the party that has been terminated or still a reseller / partner.  Terms & conditions may change from time to time. Therefore it’s Reseller/partner’s duty to update themselves. New T&C wil be automatically binding on the Resellers/Partners as and when implemented unless it has been specially understood between two parties to inform about the changes before implementing. Informed understandings will only take place in case of T&C changes notification, if mentioned in the contract on a special case while signing.

Tera.co.in is a web services. We do not control or operate any airline, neither do we control or own any shipping company hotel or transport or any other facility like Data Centers, Payment Gateways, or any other service mentioned on the site. We take care in selecting all the principals however but because we select them- we have no control on running them 100%. We cannot be held responsible for any lack of service by any independent agency airline transport hotel or any other service provider or partner.


You will have to limit yourself as per normal baggage policy of the airlines in the respective class that you have chosen to fly. Any excess baggage that you carry shall remain your responsibility. Any loss of baggage by the airlines or the passenger will be the sole responsibility of the airline and the passenger. Normally economy class 20kgs is permitted however if you are traveling to US/ Canada you are permitted to carry 2 pieces as check in and 1 piece as cabin baggage. You are requested to kindly refer to the baggage rules of the individual airlines as the same gets updated from time to time.

It is advisable that the passenger acquires adequate insurance cover to secure their life health and property. You can purchase the same from our site. Your health and good life is of utmost importance to us.


The information provided on this site is distributed with the understanding that Tera.co.in is not providing professional advice of any type. If you have a question requiring professional advice, such as question relating to law, tax or financial planning, please seek the advice of a qualified professional in the relevant field.

Tera.co.in specifically disclaims all warranties with respect to this Web site or your use thereof, express, implied, or otherwise, including without limitation, all warranties of merchantability and fitness for a particular purpose. Tera.co.in shall not be liable for any damages resulting from the use or misuse of this site or the information on this site.

Tera.co.in has made this facility available to you as a value-added service. Using this service, you can make your online booking/booking request for booking various services offered by Tera.co.in. Your booking request will be processed for confirmation of prices and availability of services requested by you. Only on confirmation to you about the prices and availability, Tera.co.in will be bound to provide you the requested services subject however to you making full payment and complying with the relevant terms and conditions. Any correspondence with, you prior to Tera.co.in’ aforesaid confirmation, will not be treated as any acceptance of your request. The online booking of the products and services made available through this website is subject to availability and solely at the discretion of Tera.co.in  and/or its respective suppliers.

All online payments that happen for any of the products booked via Tera.co.in site are secure. Tera.co.in  does not store the Credit card details of any customer in their database or in any data backup system or retrieval systems. Once you are ready to transact you are transferred to the bank site. The card details are captured on the credit card site and not ours hence we cannot be held responsible for any misuse of credit card what so ever.

Incase you are making the payment through the demand draft or cheque- the same needs to be drawn in the name of “M/s Tera Corp.”. If you choose to pay at our Collection centers – you can opt for that option also.


Tera.co.in reserves the right to determine the amount of refund value incase of cancellation and amendments. The decision on the quantum of refund will be final as that made by Tera.co.in. The refund will be made in the name of the client. Incase you have booked through the Reseller/ Partner, still we will make the refund in the customer’s name. It will take at least 45 days to process refunds for all services. There will be no refund for unutilized services unless specified. All cancellation and amendment charges will be applicable as per principles policies on which Tera.co.in has no control and you will be subjected to it.

All legal disputes will be settled under the laws of Indian courts subject to laws of Republic of India. In the event of any dispute of whatever nature, arising under this Agreement, such dispute shall be settled through good faith negotiation among the parties. In case such dispute can not be resolved by negotiation within 30 days such dispute shall be referred to binding arbitration in accordance with the provisions of the Arbitration and Conciliation Act 1996. The place of arbitration shall be Delhi, India. The decision of the arbitral tribunal shall be final and binding upon the parties. In case of the dispute requiring intervention of courts, courts in Delhi, INDIA alone shall have exclusive jurisdiction.

This agreement constitutes the entire agreement between the user and Tera.co.in with respect to this Web site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Tera.co.in with respect to this Web site. A printed version of this agreement shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.


You acknowledge that a violation or attempted violation of any of this User Agreement and these terms and conditions will cause such damage to Tera.co.in as will be irreparable, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. Accordingly, you agree that Tera.co.in shall be entitled as a matter of right to an injunction issued by any court of competent jurisdiction, restraining such violation or attempted violation of these terms and conditions or restraining access to the website by You, or Your affiliates, partners, or agents, as well as recover from You any and all costs and expenses sustained or incurred by Tera.co.in in obtaining such an injunction, including, without limitation, reasonable attorney's fees. You agree that no bond or other security shall be required in connection with such injunction.

You have read the Tera.co.in Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable. You consent to the use of your personal information by Tera.co.in and/or its third party providers and distributors in accordance with the terms of and for the purposes set forth in the Tera.co.in Privacy Policy.

Tera.co.in prompts all its users to register at one time. The details captured during registration are purely to provide better service in future. Tera.co.in will not be sharing these details with any other third party.


Tera.co.in may terminate this User Agreement and these terms and conditions and/or the provision of any of the services at any time for any reason, including but not limited to any improper use of this site or your failure to comply with these terms and conditions.

Such termination shall not affect any right to relief to which Tera.co.in and its third party providers and distributors may be entitled, at law or in equity. Upon termination of this User Agreement and these terms and conditions, all rights granted to you will terminate and revert to Tera.co.in and its third party providers or distributors, as applicable.

The User may terminate this agreement by sending a mail to that effect to contact@tera.co.in. Upon termination the User shall discontinue the use of website immediately.

Upon termination, the website shall not be under any legal obligation to complete any pending or unfinished tasks requested by you including sending any unsent messages to any third party or the User. Upon termination of the agreement, any data stored by you in your account or on the website may not be retrieved later.


If you have any questions or suggestions please feel free to email us at